VAT and receipts
Norma is VAT-registered in the UK. Every order produces a VAT-compliant receipt or invoice.
How VAT shows
- On the site. Prices are shown excluding VAT for business customers and labelled "ex VAT". The "Show prices" switch in the site footer shows them including VAT, labelled "inc VAT". Company store and quote prices are always shown ex VAT.
- At checkout. VAT is added at checkout. The summary shows the subtotal, the VAT and the total including VAT before you pay. How prices are shown does not change what you pay.
- Receipts and invoices. VAT is broken out as its own line for your records.
The receipt or invoice carries the line items you need for HMRC: net amount, VAT rate (20 percent for most apparel), VAT amount, gross amount, our VAT number.
VAT rates
- Most apparel and accessories: 20 percent standard rate.
- Children's clothing: 0 percent zero-rate where the product is sized for under-14s. We flag this on the product page where relevant.
- Postage and packaging: 20 percent (the supply is incidental to the goods sold).
VAT on shipping
Shipping is taxed at the same rate as the goods. For mixed-rate orders (rare), we allocate the shipping pro rata.
Claiming back input VAT
UK VAT-registered businesses can reclaim VAT on Norma purchases as input VAT through their normal VAT return.
For HMRC:
- Keep the invoice as the supporting document.
- The invoice carries our VAT number and the breakdown HMRC requires.
- You do not need to reply to us; the invoice is enough.
Where to find your receipts
- B2C orders. The receipt is in the order confirmation email and on the order page once you sign in. Click "Download receipt (PDF)" on the order page.
- B2B orders. The invoice is in the dispatch email and on the workspace invoices page. Click "Download PDF" on the invoice.
PDFs are tax-compliant and accepted by HMRC, accounting tools, and expense software.
Receipts vs invoices
- Receipt. Issued at the time of payment for B2C orders. Confirms payment received.
- Invoice. Issued at the time of shipment for B2B orders. Confirms the goods are due to be paid for.
For B2C orders paid by card, the receipt is also a tax-compliant invoice; we send one document.
Lost receipt
If you cannot find the receipt:
- Sign in to your account.
- Open the order from "Orders".
- Click "Download receipt (PDF)".
If the order was placed as a guest:
- The receipt is in the order confirmation email at the time of purchase.
- Search your inbox for "Norma order".
- If you cannot find it, reply to hello@normamade.com with the rough date and total; we will resend.
Foreign currency on the receipt
Receipts always show GBP. If you paid with a foreign card, your card statement shows the converted amount; the receipt shows the GBP. Both reconcile.
