Downloading invoices
Find your invoice in the order details or the invoices page of your business workspace. Contact us if you need help locating a document.
Single invoice (B2C)
- Sign in.
- Open "Orders" from "Account".
- Click the order.
- Click "Download receipt (PDF)".
If you placed the order as a guest, the receipt is in the original order confirmation email. Search your inbox for "Norma order" plus the order number.
Single invoice (B2B)
- Sign in.
- Open "Account".
- Go to "Invoices" under your workspace.
- Find the invoice.
- Click "Download PDF", or "View invoice" for the hosted copy.
Bulk download (B2B)
There is no bulk export yet. Download each invoice PDF from the invoices page.
PDF format
The PDF is structured for HMRC and accounting tools:
- Header: our company name, address, VAT number, invoice number, date.
- Bill-to: your name, address, VAT number (where supplied).
- Line items: product, quantity, unit price (ex-VAT), VAT rate, VAT amount, gross.
- Totals: net, VAT, gross.
- Payment terms: Net 30 due date (B2B) or "paid" (B2C).
- Payment instructions: bank details, payment link.
Accounting tool integrations
We do not currently offer a direct Xero or QuickBooks integration. The PDF works for most workflows:
- Xero / QuickBooks / FreeAgent. Drop the PDF into the inbox or attachment area; the tool extracts via OCR.
- Receipt Bank / Dext. Forward the invoice email; the tool extracts automatically.
Resending an invoice
For invoices over 12 months old or where the original email is lost, sign in and download the PDF again from the order or the workspace invoices page. If you cannot find it, email hello@normamade.com and we will resend it.
Refunds
If you need a document for a refund, email hello@normamade.com with the order number.
Tax filings
There is no year-end VAT summary report. Each invoice PDF carries its own VAT amount, so the period total is the sum of the invoices in it.