B2B terms

These B2B terms apply where the Buyer is a business, organisation, or individual acting in the course of a trade or profession. They should be read alongside our general Terms of Service. Where there is a conflict, these B2B terms take precedence for business purchases.

1. Definitions

• Buyer: the business, company, or other organisation placing the order.
• Seller: Norma Ltd, registered in England and Wales.
• Order: a purchase submitted through our website or agreed in writing with an account manager.
• Goods: the products described in the Order confirmation.

2. Orders and acceptance

B2B orders are binding on the Buyer at the point of submission. A contract is formed when the Seller sends a written order confirmation by email.

Business buyers do not benefit from the 14-day cooling-off period provided to consumers under the Consumer Contracts Regulations 2013. Orders for personalised or custom goods enter production immediately on confirmation and cannot be cancelled once production has commenced.

Minimum order quantities apply per product and are stated on each product page. We reserve the right to decline any order that does not meet minimum quantities.

3. Pricing and VAT

Prices quoted to B2B buyers are exclusive of VAT unless expressly stated otherwise. VAT at the applicable rate is added at checkout or on the invoice.

Prices are valid at the time of quotation. For orders placed more than 30 days after a quotation is issued, we reserve the right to reconfirm pricing before acceptance.

4. VAT reverse charge for EU buyers

If the Buyer is a VAT-registered business established in the EU and provides a valid EU VAT registration number, the reverse charge mechanism applies. The Buyer is responsible for accounting for VAT under the rules in their member state. Norma Ltd will issue a zero-rated invoice stating "Reverse charge: customer to account for VAT."

5. Payment terms

Payment by credit or debit card is required at checkout unless the Buyer has an approved credit account.

Approved credit account holders may purchase on Net 30 terms. Net 30 means payment is due 30 calendar days from the invoice date, which is the date of shipment. Payment must be made by BACS transfer to the bank account stated on the invoice.

Overdue amounts carry interest at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, accruing daily from the due date until the date of full payment. We also reserve the right to claim fixed-sum compensation for late payment as provided under that Act.

To apply for a credit account, contact your account manager or email support@normamade.com. Credit accounts are subject to Creditsafe credit checks and our approval.

6. Delivery

Delivery times stated at checkout are estimates. The Seller will use reasonable endeavours to meet estimated dates but does not guarantee delivery by any particular date unless expressly agreed in writing.

Risk in the Goods passes to the Buyer on delivery. Title passes on receipt of full payment.

If the Buyer fails to accept delivery or provide adequate delivery instructions, the Seller may store the Goods at the Buyer's risk and expense.

7. Intellectual property

The Buyer warrants that it owns, or holds a valid licence covering, all intellectual property rights (including trade marks, copyright, and design rights) in any artwork, logos, text, or other content uploaded or supplied to the Seller in connection with an Order.

By submitting an Order, the Buyer grants the Seller a non-exclusive, royalty-free licence to print, reproduce, and manufacture the supplied content solely for the purpose of fulfilling that Order.

The Buyer shall indemnify, defend, and hold harmless the Seller and its officers, employees, and agents against any claims, damages, costs, and expenses (including reasonable legal fees) arising from any alleged or actual infringement of a third party's intellectual property rights by the content supplied by the Buyer.

8. Defects and returns

The Buyer must inspect the Goods on delivery and notify the Seller of any defects, shortages, or non-conformities within 7 working days of delivery. Failure to notify within this period will be deemed acceptance of the Goods.

Where a valid defect claim is made, the Seller will, at its election, repair or replace the defective Goods or issue a credit note. The Seller's obligation is limited to the defective Goods only and does not extend to consequential loss.

B2B buyers do not have a right to return Goods for reasons other than defect or non-conformity.

9. Limitation of liability

Nothing in these terms limits the Seller's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.

Subject to the above, the Seller's total liability to the Buyer arising out of or in connection with any Order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total value paid or payable by the Buyer for the relevant Order.

The Seller is not liable for any indirect, consequential, or special loss, including loss of profit, loss of business, loss of goodwill, business interruption, or loss of anticipated savings, even if advised of the possibility of such loss.

10. Confidentiality

Each party agrees to keep confidential any commercial information received from the other party that is marked confidential or that a reasonable person would consider confidential, and not to use it except for the purposes of performing these terms. This obligation does not apply to information that is or becomes publicly available other than through a breach of this clause.

11. Governing law and disputes

These terms and any dispute or claim arising out of them are governed by the laws of England and Wales.

The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales, with London as the agreed venue for any proceedings.

Before commencing proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days following written notice of the dispute.

12. Changes to these terms

The Seller may update these B2B terms from time to time. The version in force at the time of Order confirmation governs that Order. Material changes will be notified to registered B2B account holders by email.

13. Contact

Norma Ltd, London, England. Registered in England and Wales.

Email: support@normamade.com