Tracking your order
A tracking link is sent in the shipping confirmation email the moment the courier collects the parcel. The link also lives on the order page once you sign in. For multi-recipient orders, each parcel gets its own link.
What the scans mean
Couriers use slightly different language for the same events. The standard sequence is:
- Label created. We have printed the label and the parcel is in our outbound queue.
- Collected by courier. The courier has scanned the parcel at our warehouse.
- In transit. Moving between courier sortation hubs.
- Out for delivery. Loaded on the final-mile van.
- Delivered. Signed for, left in a safe place, or handed to a neighbour.
For Royal Mail Tracked 48 in the UK, parcels typically get one scan at collection and one at delivery. DHL and DPD scan more often.
Stuck states
Some scans look alarming but resolve themselves:
- "Label created" for over 24 hours. The courier has not yet collected. Common on Friday-evening dispatches.
- "In transit" for over 48 hours. Stuck between hubs, usually moves the next working day.
- "Out for delivery" twice in two days. First attempt missed; second attempt usually delivers. Check for a "delivered to neighbour" or "left in safe place" note.
If a parcel has not moved for 5 working days past the estimated delivery date, reply to the shipping email with the order number and we will open a courier trace. UK couriers respond within 2 working days; international traces take 5 to 10 working days.
Delivered but not received
If the courier reports "delivered" but you cannot find the parcel:
- Check porches, neighbours, and any safe-place locations the courier might use.
- Check with reception or building staff if you ordered to a business address.
- UK couriers occasionally mark "delivered" early; the parcel often arrives within 24 hours of that scan.
If none of those turns it up, reply to the shipping email with the order number. We open a trace and, if confirmed lost, reissue at no cost.
Multi-recipient orders
Each recipient gets their own tracking link in their dispatch email. The order owner sees all tracking on the order page.