UK delivery times
UK orders run on two clocks: production, then delivery.
- Production: 2 to 4 working days. This is when we print, finish, and pack.
- UK delivery: 2 to 3 working days. Royal Mail Tracked 48 for most parcels, DHL Express for heavier kits and rush orders.
Total: 4 to 7 working days from order to doorstep. We confirm the production start in the order email and the dispatch in the shipping email, with a tracking link.
What slows production
A few things add time:
- Embroidery. Adds about 2 working days. The set-up runs separately to the print queue.
- Multi-recipient orders. No extra time per parcel; we batch and ship in parallel. Total dispatch is the slowest single parcel.
- Bulk over 250 units. Production runs in batches. We schedule and confirm a dispatch date in the order email.
What does not slow production
- Custom print designs we have already produced before (we cache the proof).
- Ordering on a Friday. Production starts the next working day either way.
Rush orders
For genuine rush orders, reply to the order email or contact us before placing the order. We can usually shave 1 to 2 days from production for an extra fee. The cost depends on the order size and the destination courier. We confirm the cost and revised dispatch date in writing before charging.
Office closures
We are closed weekends and UK bank holidays. Orders placed Friday night through Sunday start production the next working day. UK bank holidays: New Year's Day, Good Friday, Easter Monday, early May bank holiday, spring bank holiday, summer bank holiday, Christmas Day, Boxing Day.