How can we help?

Yes. Norma welcomes personal orders as well as business orders. Check the quantity and personalisation options for your chosen product.

It's a store with your branding and approved products. You control access and optional member budgets, while people choose their own items and sizes. Norma fulfils orders through production to order or stock held in Swag Locker.

It's a way to hold merchandise Norma has produced for you and send it as needed. You can manage stock in your account and connect it to a Company Store.

A Company Store is where people choose and order your merchandise. Swag Locker is where we hold your existing stock. When the two are connected, store orders can be fulfilled from that stock.

Storage: 10p per item per month, billed monthly for the days stored.

Production and delivery are separate stages. Your schedule depends on the products, personalisation and destination. Check your order details, and contact us before ordering if you have a deadline.

Yes. Online checkout delivers to UK addresses, and we deliver across Europe for business orders. Email hello@normamade.com with what you need and where it's going, and we'll arrange it.

Yes. Multi-address delivery is available to every customer from the cart, up to 17 recipients per order, all at UK addresses. Enter addresses by hand or upload a CSV; each parcel gets its own tracking number. For larger runs, contact the sales team.

A tracking link is emailed to you when your order dispatches. You can also find it in your account under Orders. If you have not received a tracking email within your expected dispatch window, check your spam folder then contact support.

Contact support within 28 days of the expected delivery date. We will open an investigation with the courier. If the parcel is confirmed lost we will reship or refund in full.

Address changes are possible if the order has not yet dispatched. Contact support as soon as possible with your order number and the correct address. Once a parcel is with the courier we cannot reroute it.

Where a product offers it. At checkout you can bring a product forward by choosing a faster speed or naming a delivery day; the faster production and the express courier rate are added to the price shown before you pay. For anything tighter, contact the sales team before you order.

We use DPD, Royal Mail, and DHL depending on parcel weight, destination, and service level. The courier is shown on your dispatch confirmation email alongside the tracking link.

Every order is made to order, so production time comes first. The delivery options at checkout show the earliest date we can reach you for your order, each with its price.

Yes. A multi-address order is one parcel per recipient. B2B accounts on Net 30 terms see shipping itemised on their invoice.

Standard catalogue items that have not been personalised can be returned within 14 calendar days of delivery, unused and in original packaging. Custom-printed and embroidered items are made to order and are non-returnable unless faulty or different from your approved proof. The full policy is published at /legal/returns.

Email hello@normamade.com with your order number and a short description of the issue. Attach photos for a fault claim. We acknowledge within 1 working day, and we send a prepaid label whenever a defective item needs to come back.

Refunds are processed within 3 to 5 working days of the goods arriving back, or of us accepting a defect claim from your photos. Your bank or card issuer may take a further 2 to 5 working days to credit your account.

We do not run a separate exchange flow. For standard non-personalised items, return them within 14 days of delivery and place a new order for the size you need. We refund the original item once the return arrives. Custom-printed items cannot be exchanged for sizing.

Photograph the damage, then email support within 30 days of delivery with the photos and your order number. If we can confirm the fault from your photos we reissue the item as a priority reprint, with no return needed.

Custom-printed items are made to order and exempt from the statutory cooling-off right under the Consumer Contracts Regulations 2013. We replace or refund them in full when there is a production fault, a deviation from the approved proof, or the wrong item was sent. Report the issue within 30 days of delivery.

Business buyers can return goods for defect or non-conformity only, and must notify us within 7 working days of delivery. Contact your account manager or email hello@normamade.com.

Report the affected items only. Email support with your order number, the items concerned, and photos of any fault. You do not need to send back the entire order.

For faulty, misprinted, or wrong items we cover return postage in full, and in most cases no return is needed once we confirm the fault from photos. For a 14-day change-of-mind return on standard non-personalised goods, return postage is at your cost.

Email support with the recipient name and the order number from the packing slip. Faulty items are replaced or refunded under the standard defect cover. Standard non-personalised items follow the same 14-day window from delivery.

Approved B2B accounts can place orders and receive a 30-day payment invoice rather than paying at checkout. The invoice is sent by email when the order is placed and is payable by bank transfer or card.

Apply through your workspace settings. We run a Creditsafe credit check on your registered company. Accounts with a satisfactory credit score are typically approved within 2 working days.

A workspace is a shared account for your company or team. Multiple people can order under one billing profile, with their own logins and optional spend caps. All orders and invoices consolidate in one place.

Yes. Workspace admins can invite team members by email. Each member gets their own login and a role: an admin manages the team, billing and settings, a member places orders, and a viewer sees orders without placing them.

It runs on spend limits with an approver. We set a spend limit for each buyer on your business account with you. An order over the buyer's limit is held instead of placed, and an approver on the account approves or declines it. An approved order is placed exactly as it was priced.

Yes. Tell us the limit for each buyer and we set it on your business account. An order over that limit is not placed until an approver on the account approves it.

Volume pricing applies automatically at checkout. Each product page lists its own price breaks, and quantities count across all sizes and colours of a product. For contract volumes above 500 units, contact the sales team for a bespoke quote.

From the cart, add up to 17 recipients by hand or upload a CSV of delivery addresses (UK addresses only). Each recipient gets their own parcel and tracking number. Shipping costs are calculated per parcel.

Yes. Use the quote request form or contact the sales team directly at hello@normamade.com. Quotes are valid for 14 days.

Yes. Open a product page and use Buy a sample to order a single unit, blank or with your design printed on it, at the price shown there. Check the quality before a full run.

It depends on the product. Its product page shows its minimum order, and mixed sizes count towards it. Where a product has volume pricing, its price table shows each break.

Accounts with a rolling monthly spend above a certain threshold are assigned a dedicated account manager. Contact sales to discuss whether your account qualifies and to arrange an introduction call.

It depends on the product. Each product page and the design tool show the methods that product offers, such as direct to garment printing or embroidery. Direct to garment printing suits detailed, full-colour artwork. Embroidery suits simple logos on heavier fabrics.

We prefer vector files: AI, EPS, or SVG at 100% print size. For raster files (PNG, TIFF) we require a minimum of 300 dpi at the intended print size. Do not send JPEG files for logos as compression artefacts affect print quality.

Upload your artwork in the builder and our pre-press tool will flag issues such as low resolution, very fine lines, or colours outside the print gamut. The production team reviews every file before sending a proof.

Yes. A digital proof showing your design on the garment is sent for approval before any printing begins. Production does not start until you have approved the proof. Proofs are typically returned within one working day.

It depends on the product. Each product page shows its minimum order.

Add the Pantone reference in the artwork notes when you upload. We cannot guarantee an exact Pantone match: direct to garment printing matches colours visually, as all inkjet printing does.

Production time is set per product and print method; each product page shows it, with the delivery date for an order placed today. UK delivery takes 2 to 3 working days after production.

Yes. Front, back, sleeve, and chest placements are all available depending on the garment. Each placement is treated as a separate print location and priced accordingly. The builder lets you position artwork on each panel.

You can order several products with different designs in one order. Each design must meet the minimum quantity for its print method. Shared garment styles can be ordered on a single production run to reduce lead time.

We do not print copyrighted material without proof of licence, content that promotes illegal activity, or material that is offensive or discriminatory. We reserve the right to decline any artwork at our discretion.

GOTS stands for Global Organic Textile Standard. It certifies that the cotton in a garment is organic from farm to finished product. This means no synthetic pesticides or fertilisers in growing, and controlled chemical use in processing.

Only where the supplier certifies the product, and we state a certification only once we can verify it. None is shown today.

GRS stands for Global Recycled Standard. GRS-certified recycled polyester is made from post-consumer plastic waste, typically PET bottles, and the certification verifies the recycled content claim throughout the supply chain.

Orders are made to order and packed by our production partners, so the packaging depends on the product. Each recipient of a multi-address order gets their own parcel.

The country of origin is on the garment's care label. Ask us before you order and we will tell you what the supplier states for that product.

We have not measured our carbon footprint yet, so we make no carbon or offset claims.

We accept Visa, Mastercard, and American Express. B2B accounts on approved credit terms can pay by bank transfer (BACS). We do not currently accept PayPal or cryptocurrency.

Log in to your account, go to Orders, select the relevant order, and click Download VAT invoice. All invoices are in PDF format and include the VAT breakdown. B2B accounts can download all invoices from the Billing section of their workspace.

Bank transfer is available to B2B accounts on Net 30 terms. Our bank details appear on every invoice. Reference your invoice number in the payment so we can match it automatically.

Go to Account Settings and select Edit email. You will be sent a verification link to your new address. The change takes effect once you click the link. If you have lost access to your old email, contact support to verify your identity.

Go to your account's Security page and select Delete my account. Your personal data is anonymised after a 30-day grace period, during which you can change your mind. Active orders must be completed or cancelled first.

Card payments are processed by Stripe. We do not store card numbers on our servers. Stripe is PCI DSS Level 1 certified, the highest level of payment security certification available.

Yes. B2B accounts can ask us for a pro forma invoice before paying. This is useful for internal purchase order approval processes.

Go to Workspace Settings and select Team. Enter the email address of the person you want to invite and choose their role. They will receive an invitation email. Invitations expire after 14 days if not accepted.

Go to Account Settings then Billing and select Edit billing address. Changes apply to future invoices. To update the address on an existing invoice, contact support with the invoice number.

Workspace accounts can store one billing address per company. If your organisation bills from multiple legal entities, each entity should have its own workspace. Contact support if you need to discuss a group account structure.