Help centre
Answers to the questions customers ask most. If something is missing, email support@normamade.com or use the contact form.
Browse by topic
Returns and exchanges
How returns work, when they apply, refund timing, and exchanges.
4 articlesShipping and delivery
UK and international delivery times, tracking, and lost parcels.
4 articlesSizing and fit
Size guides, fit notes, and how to order a sample kit before you commit.
3 articlesCustomisation and printing
Logo placement, colours, fabric weights, and mockup approval.
4 articlesSustainability
Where the cotton comes from, recycled materials, end-of-life.
3 articlesB2B and procurement
How Net 30 works, multi-recipient orders, approvals, bulk ordering.
4 articlesAccount
Signup, password reset, GDPR self-serve, account deletion.
4 articlesPayments and invoices
Payment methods, VAT receipts, invoice download, and refunds.
4 articlesGifting and kits
Corporate gifting, welcome kits, milestone gifts, and client gift programmes.
5 articles
Cannot find what you need
The help centre covers the common cases. For anything else, use the contact form. We reply within one working day.