Returns and exchanges
How returns work, when they apply, refund timing, and exchanges.
Articles
How exchanges work
How to exchange one product for another and who pays for shipping each way.
Read article →How to raise a return
How to raise a return, what we need from you, and how long the review takes.
Read article →What qualifies for a return
When a return qualifies, what falls outside the policy, and the 14-day window.
Read article →When will my refund arrive
When refunds arrive on cards, Klarna, Apple Pay, and Net 30 invoices.
Read article →