What qualifies for a return
Returns are accepted within 14 days of delivery for the following:
- Print errors. Wrong colour, wrong placement, wrong size on the print, smudges, misprints.
- Manufacturing defects. Loose seams, holes, dye runs, faulty zips.
- Wrong item. What arrived is not what you ordered.
- Damage in transit. The courier got it wet, crushed, or torn before it reached you.
If the issue falls into one of those, you have 14 days from the delivery date to raise it. We cover everything: return shipping if we need the item back, and either a reissue or a refund.
What is outside the policy
Because we make to order, the following are not returnable:
- A design you approved on the proof and that arrived as drawn.
- A size you ordered that did not fit. Order a sample kit first to confirm fit (see the sample kit article).
- A change of mind on a one-off customised item.
This is the made-to-order exception under UK consumer law (Consumer Contracts Regulations 2013).
Bulk orders
For orders of 50 or more units, the 14-day window starts from the delivery date of the first parcel. If something looks wrong, raise it as soon as you see it and we will investigate the rest of the batch.
Edge cases
We can always look at a case. If you are not sure whether the issue qualifies, reply to the order email and we will take a look.
Full policy
The full returns policy lives at <a href="/legal/returns">/legal/returns</a>. It carries the same content with the legal language.