When will my refund arrive
Refunds go back to the original payment method. We process a refund within 3 to 5 working days of receiving the returned goods, or of accepting a defect claim that needs no return. Your bank or card issuer may take a further 2 to 5 working days to credit your account.
- Card (Visa, Mastercard, Amex). We trigger the refund through Stripe. After that, the timing is your card issuer's.
- Net 30 invoice. We credit or refund on request. Reply to the email and tell us which you would rather have.
Partial refunds
Sometimes a refund is partial, for example a quantity discount that no longer applies after one item is removed. We confirm the partial amount in the approval email before triggering it.
What to do if it has not arrived
If you do not see the refund 5 working days after we confirm it, reply to the order email with the order number and we will trace it. Most of the time the funds are with the issuer, who has not yet posted them.
Currency
Refunds go back in the currency you paid in.
