Closing or deleting your account
You can delete your account from "Account > Security", under "Close account". Deletion runs on a 30 day grace period:
- Scheduled. For 30 days after you ask, your account stays as it is and you can change your mind.
- Deleted. After 30 days, your personal data is anonymised. Records kept for tax and audit carry no personal identifier.
How to request deletion
- Sign in.
- Go to "Account > Security".
- Under "Close account", click "Delete my account".
- Confirm.
What happens next:
- We email you to confirm the request, with a link back to the deletion page.
- A banner in your account shows how many days are left.
- Transactional emails for in-flight orders still send (you still need them).
For security, starting or cancelling a deletion asks you to have signed in recently. If you have not, we ask you to sign in again first.
How deletion completes
- You request deletion (above).
- After 30 days, the account is anonymised.
- Personal data is removed from your account: your name, email, saved addresses and linked Google sign-in. Any signed-in sessions end.
- Records required for tax and audit (order history, invoices, refund decisions) are kept against the anonymised account.
You can also request deletion by emailing hello@normamade.com with a confirmation from the account email.
What we retain
UK tax law requires us to keep records of every transaction for 6 years from the end of the relevant tax year. The retained records include:
- Invoice line items and totals. Required by HMRC.
- VAT records. Required by HMRC.
- Refund decisions. Required for dispute resolution.
After deletion, these records carry no personal identifier on your account.
Workspace edge cases
If you own a business workspace, email hello@normamade.com before you delete your account, so we can move ownership to another member first. The workspace keeps its own invoices.
Marketing list
To stop marketing emails straight away, turn off "Marketing" in "Account > Notifications". Deletion removes the email address from your account.
Backups
We do not access backups for routine queries; we restore only for disaster recovery.
Reversibility
- Within 30 days of the request: sign in, go to "Account > Security > Delete my account" and click "Keep my account". Everything stays as it was.
- After 30 days: the account cannot be restored. Sign up again with the same email; we treat it as a fresh account.
Questions
hello@normamade.com for anything related to data, deletion, or retention. We respond within 1 working day.
