Multi-recipient orders
A multi-recipient order is one order, one invoice, one approval, many delivery addresses. Useful for welcome kits, anniversary gifts, and recognition programmes.
One order holds up to 17 recipients, all at UK addresses. For more than 17, email hello@normamade.com and we will plan it with you.
How it works
- Configure the product as normal (size, colour, print).
- At checkout, choose "Ship to multiple addresses".
- Add recipients in one of two ways:
- Upload a CSV or Excel file. Headers: name, address line 1, address line 2 (optional), city, postcode, country, size (optional). One recipient per row.
- Type recipients individually. Useful for a handful of recipients.
- Confirm the cost. Each parcel ships individually with its own per-parcel rate; the order page shows the total.
- Check out as normal. One payment, one invoice.
What we validate
Before you confirm:
- Address format. We check each postcode is in a valid UK format. A malformed postcode flags with an example of the right format.
- Country shipping. Online checkout delivers to UK addresses, so a recipient outside the UK flags before checkout. For business recipients elsewhere in Europe, email hello@normamade.com and we'll arrange it.
- Per-recipient size mismatches. If the design has a per-size variant (XS to 3XL), we check each recipient has a size.
Errors flag inline with the row number so you can fix and upload again.
CSV template
The simplest CSV is six columns:
name,address_line_1,city,postcode,country,size
Alice Smith,12 High Street,London,SW1A 1AA,UK,M
Bob Jones,45 Deansgate,Manchester,M3 2BW,UK,L
Optional columns: address_line_2, company_name, phone (helps the courier).
We accept CSV and Excel (.xlsx) files. Save a Google Sheet as either before you upload it.
Shipping cost
Each recipient is its own parcel. Checkout shows every recipient's shipping before you pay.
Approvals
If the order is over the buyer's spend limit, it goes to an approver before it is placed. They approve once; the order ships to everyone.
Tracking
Each parcel has its own tracking. You see all of it on the order page.
Cancellation
You can cancel within the 30-minute self-cancel window. After that, individual parcels may have started production; we cannot pull a single parcel back without manual handling. Reply to the order email if you need to cancel mid-batch and we will handle case by case.
