Mockup approval
Every order with a custom design gets a digital mockup before production starts. The mockup confirms the placement, the size of the print, and the colour balance. We do not start production until you sign off.
What the mockup shows
- The garment in the colour and size you ordered.
- The print rendered at the placement and size you chose, on the garment image.
- A measurement annotation showing the print size in millimetres.
- A note on the print method (direct to garment or screen print) we have routed to.
What the mockup does not show
- The exact colour of the print. Monitors are not print. For Pantone-critical work, send the Pantone code with the order.
- The fabric texture. Most garments print onto a textured base; the mockup shows the print on a flat surface.
- The garment fit on a body. Use the size guide or order a sample kit for fit.
Approval window
We email a proof link to the address on the order. Open the link to:
- Approve. Click "Approve proof". Production can start once you approve.
- Request a change. Click "Request changes" and tell us what to change. We send a new proof to the same link; you approve that one.
- Cancel. Reply to the proof email before you approve.
Until you approve, we hold the order and do not start production. We do not auto-approve.
Common change requests
- "Move the chest print 1 cm lower." Easy, half-day turnaround.
- "Change the print colour to a closer Pantone match." Half-day. We request the Pantone code if not already on file.
- "Change to screen print." Reroute to the screen print queue; this can change the production time, the minimum order and the unit cost. We confirm in writing before charging.
- "Add a second placement (sleeve / back)." This changes the unit price. We confirm the new price before applying it.
Multi-recipient orders
Each recipient gets a copy of the dispatch email but not the mockup. The mockup goes to the order owner only, since the design is the same across the batch.
